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My Town: Online app boosts community involvement in Rapid route project | News

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My Town: Online app boosts community involvement in Rapid route project
My Town: Online app boosts community involvement in Rapid route project

GRAND RAPIDS, Mich.—Researchers behind the Laker Line Study are crediting an online app for more than doubling public engagement.

The study team is using MindMixer, a customizable online survey system, to gather feedback from the community as they try to determine the future of the RAPID line connecting downtown Grand Rapids to Grand Valley State University’s Allendale campus.  The route upgrade will include stops on the city’s west side and Standale.  RAPID officials say the current 50 Campus Connector route has experienced the sharpest ridership increase of any route, carrying more than 12,000 riders each weekday during the school year. 

“Going into the project, we wanted to be as inclusive as possible in how we plan and make decisions for the future, and I think we are on track to do that,” said Nick Monoyios, long range planner for The Rapid. “People’s feedback is key to the project. We have used every tool in the arsenal to engage the public because, ultimately, it is their system. We need their feedback to determine what may – or, may not – work in the implementation of enhanced rapid transit service.”

MindMixer has gathered approximately 200 new ideas and nearly 350 comments regarding the project.  More than 2,300 people have viewed the online survey since it was launched last November.

Planners have also held two series of meetings for communities along the Route 50 corridor.  A third phase of meetings is planned for later this summer.  Until then, community members can share their thoughts, questions and concerns through MindMixer.